Legal

Privacy Policy

PTX Canopies is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with Canadian law (PIPEDA).

Effective Date: April 1, 2026

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1. Who We Are

PTX Canopies & Accessories ("PTX Canopies", "we", "us", or "our") is a Canadian business operating from Whitby, Ontario. We sell heavy-gauge aluminum truck canopies and related accessories to customers across Canada.

Business Name: PTX Canopies & Accessories

Address: 16 Golders Green Ct, Whitby, ON L1R 2T1, Canada

Phone: +1 (905) 242-5556

Email: info@ptxcanopies.ca

Website: ptxcanopies.ca

2. Our Commitment Under PIPEDA

We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your information.

By visiting ptxcanopies.ca or placing an order, you acknowledge that you have read and understood this Privacy Policy.

3. Information We Collect

We collect personal information in the following categories:

Account Information: When you create an account, we collect your full name, email address, and a password (stored as a hashed credential through AWS Cognito — we never store your plain-text password).
Order & Contact Details: When you place an order or submit a contact form, we collect your name, email address, phone number, and shipping address (street, city, province, postal code).
Payment Information: Payment card details are collected and processed exclusively by Stripe, our PCI-DSS-compliant payment processor. PTX Canopies never stores, transmits, or has access to your full card number, CVV, or expiry date. We only receive a transaction confirmation and the last four digits of your card for record-keeping.
Usage & Analytics Data: We use Google Analytics (tracking ID: G-6JG2B1KHDL) to collect anonymized data about how visitors interact with our website — pages visited, session duration, device type, and approximate geographic location (country/province). This data is aggregated and does not identify you personally.
Communications: If you contact us by email or through our contact form, we retain a copy of your message and our response.
Reseller Applications: If you apply for our reseller programme, we collect business name, business type, website, phone number, address, expected order volume, and any notes you provide.

4. How We Use Your Information

We use the personal information we collect to:

  • Process and fulfill your orders, including shipping and delivery coordination.
  • Create and manage your customer account.
  • Send order confirmation and shipping update emails.
  • Respond to your questions or support requests.
  • Process reseller applications and manage reseller accounts.
  • Improve our website, products, and customer experience through aggregated analytics.
  • Comply with applicable Canadian laws and regulations.
  • Prevent fraudulent transactions and ensure the security of our platform.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. How We Store Your Information

Your personal information is stored using the following services, all hosted in AWS infrastructure:

AWS Cognito

Your account credentials (email, hashed password) and group membership (standard customer, reseller, admin) are stored in an AWS Cognito User Pool in the ca-central-1 (Canada) region. Cognito is SOC 2, ISO 27001, and PCI DSS certified.

AWS DynamoDB

Order records (order ID, email, name, phone, shipping address, order total, quantity, status) and contact form messages are stored in encrypted DynamoDB tables in the ca-central-1 region. DynamoDB encrypts data at rest using AES-256.

Stripe

All payment transaction data is stored by Stripe, Inc. in their PCI DSS Level 1-certified environment. Stripe may store your name, email, and billing postal code in association with your payment method for fraud prevention purposes.

6. Third-Party Service Providers

We share your personal information only with third-party service providers that are necessary to operate our business. These providers are contractually bound to process your information only for the purposes we specify and to maintain appropriate security measures.

ProviderPurposePrivacy Policy
Amazon Web Services (AWS)Authentication (Cognito) and database storage (DynamoDB)aws.amazon.com/privacy
Stripe, Inc.Payment processingstripe.com/en-ca/privacy
Google LLC (Analytics)Anonymized website analytics via Google Analytics G-6JG2B1KHDLpolicies.google.com/privacy
Vercel / AWS AmplifyWebsite hosting and content deliveryvercel.com/legal/privacy-policy

7. Your Rights Under PIPEDA

Under PIPEDA, you have the following rights regarding your personal information:

Right of Access: You may request a copy of the personal information we hold about you. We will respond within 30 days of receiving your written request.
Right to Correction: If you believe that any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Note that withdrawing consent may affect our ability to provide services to you.
Right to Erasure: You may request that we delete your personal information. We will comply unless retention is required by law (e.g., tax and accounting obligations for order records).
Right to Lodge a Complaint: If you believe we have violated your privacy rights, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or call 1-800-282-1376.

To exercise any of these rights, please contact us at info@ptxcanopies.ca. We may ask you to verify your identity before processing your request.

8. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this Policy:

  • Account data: retained for the lifetime of your account plus 2 years after account deletion.
  • Order records: retained for a minimum of 7 years to comply with Canadian tax and accounting requirements.
  • Contact form messages: retained for 2 years after resolution of your inquiry.
  • Google Analytics data: retained for 26 months per Google's standard data retention settings.
  • Stripe payment records: retained per Stripe's data retention policy (typically 7 years for financial compliance).

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS/TLS encryption in transit, AES-256 encryption at rest in AWS DynamoDB, password hashing via AWS Cognito, and access controls limiting who within our organization can access personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar tracking technologies for authentication (session cookies) and analytics (Google Analytics). For full details on the cookies we use, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the bottom of this page. We encourage you to review this Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

PTX Canopies & Accessories — Privacy Enquiries

16 Golders Green Ct, Whitby, ON L1R 2T1, Canada

info@ptxcanopies.ca

+1 (905) 242-5556

Effective Date: April 1, 2026  ·  PTX Canopies & Accessories  ·  Whitby, ON, Canada

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